Effective Date: July 4, 2025

Welcome to Litterbox by Petly. These Terms & Conditions (“Terms”) govern your access to and use of our website at https://litterboxbypetly.com, as well as your purchases and interactions with our services and products.
By accessing or using the site, you agree to these Terms. If you do not agree, please do not use the site.

1. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use this site or place an order. By using the site, you confirm that you meet this requirement.

2. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:

  • Use the website in a way that causes, or may cause, damage or disrupt the availability or accessibility of the site
  • Attempt to gain unauthorized access to any portion of the site or its related systems
  • Use our content (images, text, videos, etc.) for commercial purposes without our written permission

3. Orders & Purchases

When you place an order on our site, you agree that:

  • All information you provide is accurate and complete
  • You are authorized to use the payment method provided
  • We reserve the right to cancel or refuse any order at our sole discretion

We may limit or cancel quantities purchased per person, household, or order, especially if we suspect fraudulent activity or misuse.

4. Payments

All transactions are processed securely via trusted third-party providers (such as Shopify Payments, PayPal, or Stripe).
We do not store or access your full payment information. By completing a purchase, you authorize us to charge the full order amount, including taxes and shipping, to your selected payment method.

5. Shipping & Delivery

Details about delivery timeframes, shipping carriers, and costs are available in our Shipping Policy.
We are not responsible for delays due to:

  • Weather
  • Courier issues
  • Inaccurate shipping information provided by the customer
  • Customs delays

6. Returns & Refunds

Please refer to our Return & Refund Policy for complete information about:

  • Eligibility
  • Refund processing
  • Return timeframes
  • Handling of damaged or missing products

We reserve the right to refuse returns that do not comply with our policies.

7. Privacy

Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy. By using the site, you consent to our data collection and usage practices.

8. Intellectual Property

All content on this site (images, graphics, logos, product descriptions, videos, etc.) is the intellectual property of Litterbox by Petly and is protected under copyright and trademark laws.
You may not copy, reproduce, or redistribute any content without our prior written consent.

9. Disclaimers

All products and services are provided “as is” and “as available,” without any express or implied warranties.
We do not guarantee:

  • That the site will be error-free or uninterrupted
  • That the products will meet your expectations (individual results may vary)

To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Litterbox by Petly shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • Use or inability to use our products or services
  • Errors, omissions, or inaccuracies on the website
  • Third-party actions or service failures (such as shipping delays)

Our total liability shall never exceed the amount paid by you for the product or service in question.

11. Governing Law

These Terms are governed by the laws of the United States, specifically the laws of the State of Colorado.
Any legal action or proceeding related to your use of this site shall be brought exclusively in the courts located in Denver, Colorado.

12. Modifications

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with the new effective date.
Your continued use of the site after such changes constitutes your acceptance of the revised Terms.

Contact Information

Website Name: Litterbox by Petly
Company Name: Litterbox by Petly
Email: contact@litterboxbypetly.com
Phone Number: +1 (575) 321-3188
Address: 662 NM-52, Truth or Consequences, NM 87901, USA
Contact Form: Click Here

Customer Support Hours:
Monday–Friday: 9:00 am to 5:00 pm (MST)
Saturday–Sunday: Closed