Effective Date: July 4, 2025

At Litterbox by Petly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from https://litterboxbypetly.com (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal and device information:

a) Personal Information

When you place an order, contact us, or subscribe to our email list, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party providers)
  • Purchase history

b) Device Information

When you browse the Site, we may collect:

  • IP address
  • Browser type and version
  • Referring site or search engine
  • Pages you viewed and time spent on the Site

This information helps us improve user experience and prevent fraud.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Communicate with you regarding your order or support request
  • Improve our website and services
  • Send marketing emails and updates (if you opt in)
  • Personalize your shopping experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

We never sell your personal data.

3. Payment Security

We do not store or handle credit card information directly. All payments are securely processed by trusted third-party providers such as Shopify Payments, PayPal, and Stripe. Your payment information is encrypted and protected according to PCI-DSS standards.

4. Sharing Your Information

We only share your information with trusted third-party service providers necessary to operate our business, including:

  • Shipping carriers (e.g., USPS, FedEx)
  • Payment processors (e.g., PayPal, Stripe)
  • Marketing platforms (e.g., Meta, Google Ads)
  • Analytics tools (e.g., Google Analytics)

These partners are required to handle your data in compliance with applicable privacy laws.

We may also share your data if required to:

  • Comply with legal obligations
  • Respond to law enforcement requests
  • Protect our rights, safety, or property

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Enable core site functionality
  • Analyze traffic and performance
  • Store cart information
  • Personalize your experience
  • Deliver targeted ads

You can manage cookie settings in your browser or opt out of certain types of tracking by visiting:

6. Email & SMS Marketing

With your consent, we may send you promotional emails or text messages. You can unsubscribe or opt out at any time:

  • Click the “Unsubscribe” link in our emails
  • Reply “STOP” to any SMS
  • Contact us directly via email

We respect your inbox — no spam, no sharing.

7. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • SSL encryption
  • Secure data hosting
  • Access control for sensitive data
  • Routine platform security monitoring

No system is 100% secure, but we do everything reasonably possible to protect your data.

8. Your Rights

Depending on your location, you may have rights under data protection laws (GDPR, CCPA), including:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to delete your data
  • Right to object to or restrict certain data uses
  • Right to withdraw consent at any time

To exercise your rights, contact us at contact@litterboxbypetly.com.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal data, please contact us so we can delete it.

10. International Data Transfers

If you are accessing our Site from outside the U.S., please note that your data may be transferred and processed in the United States where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

Website Name: Litterbox by Petly
Company Name: Litterbox by Petly
Email: contact@litterboxbypetly.com
Phone Number: +1 (575) 321-3188
Address: 662 NM-52, Truth or Consequences, NM 87901, USA
Contact Form: Click Here

Customer Support:
Monday–Friday: 9:00 am to 5:00 pm (MST)
Saturday–Sunday: Closed

Response Time:
We strive to respond to all inquiries within one business day.